Resident Services Manager

Brookfield Properties; New York (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount if you live‑

Job summary

Brookfield Properties in New York is seeking a resident services associate to coordinate front desk operations, respond to resident inquiries, and support leasing activities. You will plan social events, manage the resident experience, and assist with renewals and policy adherence.

The role emphasizes strong customer service, budgeting for events, and collaboration with property teams to ensure compliance and excellent resident satisfaction in a vibrant urban setting.

Qualifications

• 1-2 years of general customer service and resident retention.
• High school diploma / GED required.
• Knowledge of leasing policies and procedures.
• Ability to manage social events within budget.
• Excellent communication and front desk duties.

Responsibilities

• Be first point of contact with residents; handle questions and resolve issues.
• Prepare service requests; coordinate with contractors.
• Assist with move-in/move-out inspections.
• Oversee leasing policies and renewals; ensure compliance.
• Manage social events and resident experience; respond to inquiries.

Skills

Customer service

Resident retention

Communication

Budget management

Education

High school diploma / GED

Tools

Kingsley Survey system

Job description

LocationEagle + West - 1 Eagle StreetBusinessWe know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition SummaryCoordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.Essential Job FunctionsFirst point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. (25%)Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents. (10%)Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. (10%)Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. (5%)Manages the monthly social events and ensuring that all are managed under the social budget. Is the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active building and Kingsley Survey system responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines. (20%)Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. (5%)Assist with all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. (20%)Assists with overseeing front desk and leasing employees and scheduling, training and maintains quality of customer service as well as the experience they create. (5%)EducationHigh school diploma / GED requiredWork Experience1-2 Years of General Customer Service and resident retention - RequiredCompensationCommensurate with Experience$22.97 - 32.16 hourlyGreat Incentives!Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:Full benefits packageGenerous paid time off401(k) with company matchGrowth and advancement opportunitiesLucrative referral bonus programIncredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace#LI-DG24We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#BPMF