Resident Experience Manager - New York, NY

Natural Wireless, LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Field-based role with independence

Opportunities in next-gen internet 
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Job summary

Natural Wireless, LLC is seeking a proactive Resident Experience Manager to be the face of the service in luxury NYC buildings. This full-time, field-based role requires daily visits to properties, building relationships, educating staff about services, and coordinating on-site events.

You will work independently to schedule visits, collect resident feedback, and drive service adoption across the portfolio.

Qualifications

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor with residents and staff.
• Highly organized and self-motivated with a strong attention to detail.
• Experience in property management, residential services, hospitality, or customer engagement.
• Familiarity with CRM (Pipeline CRM), Google Workspace, and Microsoft Office.
• Ability to travel daily throughout NYC and lift up to 25 lbs.
• Evening lobby event facilitation as needed.

Responsibilities

• Primary contact between Natural Wireless and property staff.
• Visit buildings daily to maintain relationships and resident satisfaction.
• Educate staff on Natural Wireless services, benefits, and value proposition.
• Coordinate on-site promotions including lobby hours and events.
• Develop outreach strategies to boost awareness and sign-ups.
• Track resident feedback and service-related issues.
• Collaborate with internal teams to address inquiries and service concerns.
• Document visits and engagement metrics in Pipeline CRM.
• Attend monthly team meetings at NJ headquarters and support improvements.

Skills

Relationship management

Customer service

Interpersonal communication

Organization

Self-motivation

Event coordination

Tools

Pipeline CRM

Google Workspace

Microsoft Office

Job description

Resident Experience Manager

Full-Time | Field-Based | New York City | Natural Wireless

Position Summary

Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Resident Experience Manager to serve as the face of our company across a portfolio of luxury residential buildings in New York Metro area. This position is perfect for a self-motivated professional who excels in relationship management, enjoys engaging with diverse communities, and takes pride in delivering exceptional service experiences, all while working in the field and independently setting their own daily schedule. In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach.

Key Responsibilities

• Act as the primary point of contact between Natural Wireless and property managers and building staff.
• Set up appointments to visit assigned residential buildings daily to maintain strong relationships and ensure resident and property satisfaction.
• Educate property staff about Natural Wireless' services, benefits, and value proposition.
• Coordinate and execute on-site promotional efforts including lobby hours and resident events.
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
• Collaborate with internal teams to address buildings' management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
• Participate monthly team meetings at the NJ headquarters and contribute to ongoing improvement initiatives.

Qualifications

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
• Highly organized and self-motivated with a strong attention to detail.
• Experience in property management, residential services, hospitality, or customer engagement is a plus.
• Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
• Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.
• Able to lift up to 25 lbs for marketing displays or event materials.

What We Offer

• Competitive salary and comprehensive benefits package.
• A dynamic, field-based role with flexibility and independence.
• The opportunity to play a key part in expanding next-generation Internet services in NYC.
• Supportive team environment with room for career growth.