Resident Experience Manager - New York, NY

Natural Wireless, LLC; New York (NY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible field-based role

Career growth opportunities

Job summary

A leading internet service provider is seeking a proactive Resident Experience Manager for a field-based role in New York City. This position involves engaging with luxury residential buildings to ensure resident satisfaction, conducting promotional events, and maintaining relationships with property managers. Ideal candidates should have excellent communication skills, familiarity with CRM systems, and a self-motivated attitude. A competitive salary and comprehensive benefits package are offered, with opportunities for career growth.

Qualifications

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor to engage with residents and property management.
• Experience in property management, hospitality, or customer engagement is a plus.
• Experience in property management, residential services, hospitality, or customer engagement is a plus.
• Familiarity with CRM systems (Pipeline CRM), Google Workspace, and Microsoft Office.

Responsibilities

• Act as the primary contact between the company and property managers.
• Set up daily appointments to maintain strong relationships.
• Educate property staff about the company's services.
• Coordinate on-site promotional efforts and resident events.
• Develop outreach strategies to maximize sign-ups in each building.

Skills

Interpersonal communication

Customer service

Organizational skills

Relationship management

CRM familiarity

Tools

Pipeline CRM

Google Workspace

Microsoft Office

Job description

Resident Experience Manager Full-Time | Field-Based | New York City | Natural Wireless

Position Summary: Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Resident Experience Manager to serve as the face of our company across a portfolio of luxury residential buildings in New York Metro area. This position is perfect for a self-motivated professional who excels in relationship management, enjoys engaging with diverse communities, and takes pride in delivering exceptional service experiences, all while working in the field and independently setting their own daily schedule.

Key Responsibilities

• Act as the primary point of contact between Natural Wireless and property managers and building staff.
• Set up appointments to visit assigned residential buildings daily to maintain strong relationships and ensure resident and property satisfaction.
• Educate property staff about Natural Wireless’ services, benefits, and value proposition.
• Coordinate and execute on-site promotional efforts including lobby hours and resident events.
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
• Collaborate with internal teams to address buildings’ management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
• Participate monthly team meetings at the NJ headquarters and contribute to ongoing improvement initiatives.

Qualifications

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
• Highly organized and self-motivated with a strong attention to detail.
• Experience in property management, residential services, hospitality, or customer engagement is a plus.
• Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
• Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.
• Able to lift up to 25 lbs for marketing displays or event materials.

What We Offer

• Competitive salary and comprehensive benefits package.
• A dynamic, field-based role with flexibility and independence.
• The opportunity to play a key part in expanding next-generation Internet services in NYC.
• Supportive team environment with room for career growth.