Resident Experience Manager - Community & Service

UDR; Towson (MD); On-site; USD 41,066 - 45,033; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k) Plan with company match

Flexible Spending Accounts

Job summary

UDR is hiring a Resident Services Manager 2 in Towson, MD. This role focuses on enhancing resident relations and community management while overseeing customer service, administrative duties, and vendor management. Ideal candidates should possess a Bachelor’s Degree and 2-5 years of property management experience. The position offers a salary range of $29.81 to $32.69 per hour and includes various benefits like medical and retirement plans.

Qualifications

• Minimum of 2 to 5 years property management experience including customer service.
• Experience in marketing and website management preferred.
• Minimum two years of management or supervisory experience required.

Responsibilities

• Manage all aspects of customer service and community operations.
• Conduct move-in orientation sessions for new residents.
• Oversee vendor management and quality maintenance.

Skills

Customer service

Management

Communication

Education

Bachelor’s Degree in Business or related field

Tools

Sugar CRM

Microsoft Office

Job description

UDR is hiring a Resident Services Manager 2 in Towson, MD. This role focuses on enhancing resident relations and community management while overseeing customer service, administrative duties, and vendor management. Ideal candidates should possess a Bachelor’s Degree and 2-5 years of property management experience. The position offers a salary range of $29.81 to $32.69 per hour and includes various benefits like medical and retirement plans.