Community Experience Manager

Socket.dev; Franklin (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

UDR seeks a Resident Services Manager in Massachusetts to oversee resident relations and customer service across the community. You will lead a team, supervise staff, manage leases, move-ins and renewals, and coordinate vendors and IT systems to ensure top-tier service and occupancy performance.

Strong leadership, 2–5 years in property management, and excellent communication are essential. On-site role with a focus on compliance and community excellence.

Qualifications

• Bachelor’s Degree in Business or related field is required.
• Minimum 2–5 years of property management or similar experience.
• Strong leadership, customer service and communication skills.

Responsibilities

• Oversee resident relations and customer service operations.
• Lead a team and supervise staff to drive performance.
• Manage leases, move-ins and renewal processes.
• Coordinate vendor and IT system management.
• Ensure compliance with policies and maintain service quality.

Skills

Customer service

Staff supervision

Leadership

Vendor management

Communication skills

Education

Bachelor’s Degree in Business or related field

Tools

Sugar CRM

Excel

Job description

UDR seeks a Resident Services Manager in Massachusetts to oversee resident relations and customer service across the community. You will lead a team, supervise staff, manage leases, move-ins and renewals, and coordinate vendors and IT systems to ensure top-tier service and occupancy performance.

Strong leadership, 2–5 years in property management, and excellent communication are essential. On-site role with a focus on compliance and community excellence.