On-Site Resident Experience Manager

UDR EAS LLC; Franklin (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

UDR EAS LLC is seeking a Resident Services Manager 2 for an on-site role in Franklin, MA. This position focuses on managing customer service, resident relations, and daily community operations to drive occupancy and quality standards.

The role includes supervising staff, overseeing admin and leasing tasks, coordinating vendor relationships, and leading resident engagement efforts to ensure superior service and community excellence. Strong leadership and budgeting skills are essential.

Qualifications

• Experience in residential property operations and customer service.
• Management or supervisory experience required.

Responsibilities

• Lead resident relations and customer service initiatives to maintain high satisfaction and occupancy.
• Supervise staff, conduct training, and address performance issues.
• Oversee administrative tasks, leases, vendor relations, and financial reconciliation with Business Manager.
• Coordinate events, communications, and resident engagement programs.
• Ensure compliance with leasing policies, Fair Housing laws, and company procedures.

Skills

Customer service

Team supervision

Operations management

Budgeting

Vendor management

Communication

Problem solving

Education

Bachelor’s Degree in Business or related field

Tools

Sugar CRM

Excel

Job description

UDR EAS LLC is seeking a Resident Services Manager 2 for an on-site role in Franklin, MA. This position focuses on managing customer service, resident relations, and daily community operations to drive occupancy and quality standards.

The role includes supervising staff, overseeing admin and leasing tasks, coordinating vendor relationships, and leading resident engagement efforts to ensure superior service and community excellence. Strong leadership and budgeting skills are essential.