Resident Experience Manager

Cardinal Group; Fairfax (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Cardinal Group in Fairfax, Virginia, is hiring a Resident Services Manager. This role emphasizes providing excellent customer service and ensuring tenant satisfaction. Responsibilities include maintaining community relations, overseeing lease applications and execution of renewal campaigns, and engaging in resident events. Ideal candidates will have 1-2 years in customer service and be able to thrive in a dynamic environment. A High School Diploma or equivalent is required. Flexible evening and weekend availability is a must.

Qualifications

• 1-2 years of customer service or related experience preferred.
• Ability to thrive in a fast-paced environment.
• Excellent verbal, written and computer skills.
• Available to work evenings and weekends.

Responsibilities

• Demonstrate a positive and professional attitude.
• Serve as liaison for Community Manager with residents.
• Oversee execution of all renewal campaigns.
• Maintain accurate client records.

Skills

Customer service

Communication skills

Ability to manage multiple projects

High-energy personality

Education

High School Diploma or equivalent

Job description

Cardinal Group in Fairfax, Virginia, is hiring a Resident Services Manager. This role emphasizes providing excellent customer service and ensuring tenant satisfaction. Responsibilities include maintaining community relations, overseeing lease applications and execution of renewal campaigns, and engaging in resident events. Ideal candidates will have 1-2 years in customer service and be able to thrive in a dynamic environment. A High School Diploma or equivalent is required. Flexible evening and weekend availability is a must.