Resident Experience Manager – Affordable Housing Leader

Socket.dev; Whitehall (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental and Vision

401k with Company Match

ESOP

Paid Time Off

Holiday pay

Job summary

The Enclave on Main in Whitehall, Ohio, managed by Woda Cooper Companies, Inc., seeks a Community Manager to oversee day-to-day property operations, including resident relations, leasing, compliance, and financial performance. You will collaborate with residents, vendors, and regional support teams to deliver quality affordable housing and exceptional service.

As Community Manager, you will lead operations, ensure compliance with SHFA and lender commitments, manage budgets, and drive resident

Qualifications

• Outgoing, friendly, and customer-oriented demeanor.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.

Responsibilities

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.
• Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
• Maintain confidentiality at all times related to prospect or resident information.
• Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
• Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
• Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.
• Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
• Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.

Skills

Customer service

Sales skills

Communication skills

Team leadership

Property management knowledge

Education

High School Diploma or GED

Job description

The Enclave on Main in Whitehall, Ohio, managed by Woda Cooper Companies, Inc., seeks a Community Manager to oversee day-to-day property operations, including resident relations, leasing, compliance, and financial performance. You will collaborate with residents, vendors, and regional support teams to deliver quality affordable housing and exceptional service.

As Community Manager, you will lead operations, ensure compliance with SHFA and lender commitments, manage budgets, and drive resident