Resident Experience Manager

BH Management; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

BH Management is seeking a Resident Services Manager to deliver exceptional resident experiences within its apartment communities. You will serve as the primary contact for resident communications, ensuring interactions comply with company policies and Fair Housing regulations.

The role focuses on creating a welcoming community, coordinating programs, and fostering resident satisfaction and retention. The position emphasizes collaboration with the Renewal Specialist, overseeing events,

Qualifications

• Knowledge of Fair Housing regulations and company policies.
• Excellent written and verbal communication with residents and staff.
• High proficiency in computer applications including Microsoft Office and property management software.
• Previous customer-facing experience with a focus on service quality.
• Leadership experience in a team setting (minimum 2 years).
• Experience managing properties with 500+ units or multiple sites.

Responsibilities

• Maintain accurate resident and property records per policy and compliance.
• Respond to resident concerns, inquiries, and lease-related matters with professional service.
• Coordinate resident engagement programs, events, and social media initiatives.
• Develop programs tailored to community needs and interests.
• Support lease renewals with Renewal Specialist to aid retention.
• Coordinate maintenance requests and monitor work orders to closure.
• Keep knowledge up-to-date on community projects, improvements, and amenities.
• Perform other duties as assigned.

Skills

Fair Housing

Communication

MS Office

Property mgmt software

Customer service

Leadership

Tools

Office Suite

Property management software

Job description

BH Management is seeking a Resident Services Manager to deliver exceptional resident experiences within its apartment communities. You will serve as the primary contact for resident communications, ensuring interactions comply with company policies and Fair Housing regulations.

The role focuses on creating a welcoming community, coordinating programs, and fostering resident satisfaction and retention. The position emphasizes collaboration with the Renewal Specialist, overseeing events,