Resident Experience & Leasing Specialist

Rippling; Plano (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Billingsley in Plano, TX seeks a Customer Experience Specialist to showcase and lease Billingsley Collection homes, delivering exceptional service and maintaining curb appeal. The role blends sales, service, and relationship management to drive resident satisfaction and renewals.

You will respond to inquiries, coordinate tours, document interactions in the CRM, and collaborate with teams to enhance community experience and traffic.

Qualifications

• 2+ years of experience in sales, service, or hospitality industry; leasing experience preferred.
• Proficiency with Microsoft Office software required.
• College preferred; high school diploma required.

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect calls, delivering a superior experience during property tours.
• Support resident retention by addressing renewals and maintaining strong customer relationships.
• Document customer interactions and pricing details clearly in the CRM system.
• Maintain the pristine appearance of the community and apartments to create a welcoming environment.
• Explain options, generate quotes, and assist prospects in making informed decisions.

Skills

Sales experience

Customer service

Leasing experience

MS Office

Education

High school diploma

Tools

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley in Plano, TX seeks a Customer Experience Specialist to showcase and lease Billingsley Collection homes, delivering exceptional service and maintaining curb appeal. The role blends sales, service, and relationship management to drive resident satisfaction and renewals.

You will respond to inquiries, coordinate tours, document interactions in the CRM, and collaborate with teams to enhance community experience and traffic.