Resident Experience & Property Care Specialist

Billingsley Property Services II, Inc.; Coppell (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Billingsley Property Services II, Inc. in Coppell, Texas, is seeking a Customer Experience Specialist/Leasing at Hastings End to join our on-site team. This role blends guest relations with property upkeep, ensuring a welcoming, clean, and safe environment for residents and visitors.

Responsibilities include coordinating move-ins, maintaining common areas, assisting residents, and supporting leasing activities while upholding high standards of cleanliness and safety across the property.

Qualifications

• Previous experience in housekeeping or janitorial services preferred.
• Knowledge of cleaning procedures, equipment, and proper use and storage of chemicals.
• Strong attention to detail and ability to maintain high standards of cleanliness and maintenance.
• Excellent customer service skills and ability to communicate effectively with residents and property management team.
• Basic knowledge of maintenance tasks, such as light bulb replacement and minor plumbing repairs.
• Ability to work independently and as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.
• Willingness to wear company-provided uniform during working hours.

Responsibilities

• Perform thorough cleaning of common areas, including hallways, breezeways, lobbies, elevators, and community spaces, maintaining a pristine and welcoming environment.
• Assist with new move-ins, ensuring units are clean and well-prepared for new tenants.
• Maintain cleanliness of amenity areas, addressing dusting, mopping, and vacuuming needs.
• Clean and sanitize restrooms, kitchens, and laundry facilities to uphold high hygiene standards.
• Dispose of trash and recycling materials promptly and in an organized manner.
• Perform basic maintenance tasks such as changing light bulbs, fixing minor plumbing issues, and ensuring all equipment is in good working order.
• Keep grounds, landscaping, and parking areas in good condition.
• Respond promptly and courteously to resident requests and complaints, entering service requests through company systems.
• Monitor the property for safety hazards or security concerns and report them to the property management team.
• Maintain inventory of cleaning and maintenance supplies, notifying management when restocking is required.
• Keep storerooms organized and up to safety standards.
• Learn and maintain pool systems according to company standards.
• Report any maintenance issues or repairs needed to the appropriate personnel.
• Uphold high standards of cleanliness and maintenance, ensuring all areas meet or exceed established guidelines.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Independent work

Teamwork

Flexible schedule

Uniform wearing

Education

High School Diploma or equivalency

Job description

Billingsley Property Services II, Inc. in Coppell, Texas, is seeking a Customer Experience Specialist/Leasing at Hastings End to join our on-site team. This role blends guest relations with property upkeep, ensuring a welcoming, clean, and safe environment for residents and visitors.

Responsibilities include coordinating move-ins, maintaining common areas, assisting residents, and supporting leasing activities while upholding high standards of cleanliness and safety across the property.