Resident Experience & Lease Specialist

Billingsley-Company; Carrollton (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Wylder Square is seeking a Customer Experience Specialist to promote leasing and deliver exceptional service across the Billingsley Collection properties. You will engage with prospects and residents, present community features, and ensure a positive online reputation.

In this role you will collaborate with the Customer Experience Manager to manage renewals, respond to inquiries, and uphold the standards of excellence that define Wylder Square.

Qualifications

• 2+ years of experience in sales, service, or hospitality preferred.
• Proficiency with Microsoft Office software required.
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus.
• College preferred; high school diploma required.
• Ability to clearly and effectively communicate.
• Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence.
• Valid Driver’s License.

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect phone calls, timely follow up, delivering a superior experience during property tours.
• Support resident retention by addressing renewal opportunities and engaging with residents about their needs.
• Document customer interactions, preferences, and communication details clearly in the CRM system.
• Maintain a welcoming environment through pristine property presentation and curb appeal.
• Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic.
• Explain options, generate quotes for pricing, and package details to help prospects decide.
• Build relationships with residents, vendors, and guests to foster a cohesive community.
• Follow standards of excellence and procedures to ensure a consistent experience.

Skills

Communication

Driver's License

Sales experience

Education

High school diploma required

College preferred

Tools

Microsoft Office

RealPage

OneSite

ActiveBuilding

Knock

Job description

Wylder Square is seeking a Customer Experience Specialist to promote leasing and deliver exceptional service across the Billingsley Collection properties. You will engage with prospects and residents, present community features, and ensure a positive online reputation.

In this role you will collaborate with the Customer Experience Manager to manage renewals, respond to inquiries, and uphold the standards of excellence that define Wylder Square.