Resident Experience & Leasing Specialist

Balfour Beatty Communities; Pensacola (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

401K with employer matching

Robust PTO & holidays

Volunteer days

Company paid disability

Parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist in Pensacola to manage inquiries, engage prospects, and assist residents through leasing processes. You’ll ensure a positive living experience, coordinate showings, and support move-ins, renewals and move-outs with a resident-first approach.

The role emphasizes high-quality interactions, collaboration with management, and attention to property readiness and resident satisfaction.

Qualifications

• High School diploma or GED required.
• 1+ year of customer service experience; hospitality preferred.
• Strong interpersonal and communication skills.
• Experience with property management or leasing is a plus.

Responsibilities

• Manage and respond to community inquiries according to policies.
• Deliver high resident satisfaction through professional interactions.
• Attract prospects through outreach and advertising.
• Assist with applications, leasing, move-ins, renewals, and move-outs.
• Prepare property for showings and coordinate events.

Skills

Customer service

Communication

People management

Hospitality experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist in Pensacola to manage inquiries, engage prospects, and assist residents through leasing processes. You’ll ensure a positive living experience, coordinate showings, and support move-ins, renewals and move-outs with a resident-first approach.

The role emphasizes high-quality interactions, collaboration with management, and attention to property readiness and resident satisfaction.