Resident Experience & Leasing Specialist

Balfour Beatty Communities; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical Insurance

Dental Insurance

401K

PTO & leave

Volunteer days

Life Insurance

Disability insurance

Parental leave

Job summary

Balfour Beatty Communities in Jacksonville, FL seeks a Customer Experience Specialist to manage marketing, sales, and resident engagement, guiding prospects and residents through application, leasing, move-in, renewal, and move-out processes with a focus on creating exceptional living experiences. The role requires strong communication, a high level of service, and the ability to coordinate with management, facilities, and staff.

A valid driver's license and MS Office familiarity are expected.

Qualifications

• High School diploma or GED required.
• Minimum of 1 year of customer service experience.
• Property management or hospitality experience preferred.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word, Excel.

Responsibilities

• Manage and respond to all community inquiries with exceptional service.
• Deliver the highest level of resident experience and satisfaction through professional interactions.
• Attract new prospects to become future residents through outreach and advertising.
• Follow up with all qualified prospects in accordance with company policies.
• Renew residents at end of lease terms where required.
• Inspect the property regularly to identify issues and coordinate fixes.

Skills

Customer service

Hospitality experience

Communication skills

Microsoft Office

Driver's license

Education

High School diploma or GED

Tools

None

Job description

Balfour Beatty Communities in Jacksonville, FL seeks a Customer Experience Specialist to manage marketing, sales, and resident engagement, guiding prospects and residents through application, leasing, move-in, renewal, and move-out processes with a focus on creating exceptional living experiences. The role requires strong communication, a high level of service, and the ability to coordinate with management, facilities, and staff.

A valid driver's license and MS Office familiarity are expected.