Resident Experience & Leasing Specialist

smcinternalcareers; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

smcinternalcareers is seeking a Leasing Professional in Maryland. The role focuses on delivering outstanding customer service while driving leasing activity and conversions. You will act as a brand ambassador, build relationships, and guide prospects from initial contact through move-in.

The ideal candidate combines sales aptitude with strong communication, organization, and a customer-centric approach. Prior leasing or hospitality experience is a plus.

Qualifications

• High school diploma or GED.
• Experience in leasing, sales, customer service, retail, or hospitality.
• Experience with Yardi products a plus.

Responsibilities

• Encourage and build positive relationships with all team members, customers, and vendors
• Manage the leasing process from first point of contact to move-in
• Execute follow-up plan for future residents who do not rent on first visit
• Meet or exceed traffic, application, move-in, wait list, and conversion ratio goals
• Complete all leasing paperwork and processes per internal quality control processes
• Inspect apartments and the community to ensure product quality
• Conduct new resident move-in orientations
• Conduct outreach marketing
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

Skills

Sales aptitude

Attention to detail

Flexibility

Written and verbal communication

Organizational skills

Microsoft Word

Microsoft Excel

Internet marketing & sales

Positive professional culture

Education

High school diploma or GED

Tools

Yardi

Job description

smcinternalcareers is seeking a Leasing Professional in Maryland. The role focuses on delivering outstanding customer service while driving leasing activity and conversions. You will act as a brand ambassador, build relationships, and guide prospects from initial contact through move-in.

The ideal candidate combines sales aptitude with strong communication, organization, and a customer-centric approach. Prior leasing or hospitality experience is a plus.