Resident Experience & Leasing Specialist

Harbor Group Management Company; Landover (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries and bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off and 10+ Holidays

Paid Parental Leave

Employee Apartment Discount

Tuition Reimbursement

Insta Pay Eligible

Job summary

Harbor Group Management Company is seeking a Leasing Specialist for a multifamily community in Maryland. You will show apartments, process applications, and contribute to occupancy and resident satisfaction.

Responsibilities include leasing, marketing efforts, and using Yardi/OneSite to maintain records. The role requires customer service skills and the ability to work weekends if required by the property.

Qualifications

• Minimum one year of experience in leasing, sales, or customer service.
• Proficient with Microsoft Office and property management software.
• Experience utilizing social media (Facebook, Instagram) is preferred.

Responsibilities

• Greet prospects, conduct property tours, and showcase available apartments.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Customer service

Communication

Sales experience

Multi-tasking

Education

High School Diploma

Tools

Yardi

OneSite

Microsoft Office

Job description

Harbor Group Management Company is seeking a Leasing Specialist for a multifamily community in Maryland. You will show apartments, process applications, and contribute to occupancy and resident satisfaction.

Responsibilities include leasing, marketing efforts, and using Yardi/OneSite to maintain records. The role requires customer service skills and the ability to work weekends if required by the property.