Multifamily Leasing Pro - Drive Occupancy & Experience

Harbor Group International; Landover (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries & bonuses

Medical, Dental & Vision plans

401(k) with matching

PTO & 10+ paid holidays

Employee apartment discount

Tuition reimbursement

Job summary

Harbor Group Management Company is seeking a Leasing Specialist for a multifamily community. You will show apartments, qualify leads, process applications, and coordinate with maintenance to ensure move-in readiness.

This role emphasizes marketing, resident satisfaction, and accurate record-keeping with Yardi/OneSite, while supporting the Property Manager in daily operations. Strong communication and organization are essential; weekend work may be required.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Problem-solving

Team player

Flexible weekends

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Property Management software

Yardi

OneSite

Job description

Harbor Group Management Company is seeking a Leasing Specialist for a multifamily community. You will show apartments, qualify leads, process applications, and coordinate with maintenance to ensure move-in readiness.

This role emphasizes marketing, resident satisfaction, and accurate record-keeping with Yardi/OneSite, while supporting the Property Manager in daily operations. Strong communication and organization are essential; weekend work may be required.