Resident Experience & Leasing Specialist

VetJobs; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Job summary

Sentral is seeking a Sales Specialist to join our on-site leasing team in Denver, CO. You will welcome residents, handle leasing tasks, advertise available homes, and guide prospective residents through the application process with a focus on accuracy and customer care.

Ideal candidates bring at least 1 year in customer service and leasing, strong communication, detail orientation, and the ability to work evenings and weekends.

Qualifications

• High School Diploma or equivalent required; some college preferred
• Minimum 1 year of customer service experience and 1 year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills

Customer service

Sales ability

Attention to detail

Communication skills

Time management

Flexible schedule

Teamwork

MS Office

Evenings/weekends availability

Education

High School Diploma

Some college preferred

Tools

MS Office

Email

Job description

Sentral is seeking a Sales Specialist to join our on-site leasing team in Denver, CO. You will welcome residents, handle leasing tasks, advertise available homes, and guide prospective residents through the application process with a focus on accuracy and customer care.

Ideal candidates bring at least 1 year in customer service and leasing, strong communication, detail orientation, and the ability to work evenings and weekends.