Resident-Focused On-Site Leasing Specialist

Sentral; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness plan

401(k) with company match

Paid time off (11 holidays + 8 PTO)}

Travel discounts

Discounts on pet insurance and more

Job summary

Sentral in Miami is seeking a Sales Specialist who will lease available homes quickly, market the property, and deliver a positive resident experience from first contact through the lifecycle.

The role requires a can-do attitude, ownership of tasks, and strong communication. This is an on-site position with a Mon-Tue 9a-6p, Wed off, Thu-Sat 9a-6p, Sun off schedule. Training and growth opportunities provided.

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience.
• Must possess strong attention to detail.
• Knowledge of established leasing practices and procedures.
• Demonstrated ability to support and contribute to community team.
• Strong oral and written communication skills.
• Great time management skills.
• Strong decision-making and problem-solving skills.
• Computer literate with capability in email, MS Office and related communication tools.
• Willingness to participate in training to comply with laws.
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service.
• Establish rapport with residents and guests so they always feel loved.
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards.
• Oversee and coordinate welcoming new residents and guests.
• Assist with office management and clerical tasks.
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner.
• Complete opening and closing procedures.
• Complete lease applications and assist with verification of application information; inform prospective residents of results.
• Inform maintenance team of any need for repair or cleaning.
• Maintain and store documentation effectively.
• Liaise with residents and guests to provide information and address their questions and concerns.
• Advertise available homes and conduct property tours as part of marketing activities.
• Maintain Availability List and Status Report, determine the termination date of lease rentals.
• Conduct market analysis and prepare market surveys.
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups.
• Ensure follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
• Assist Marketing Department in organizing resident events and newsletters.
• Accept rent payments, security deposits and other applicable fees.
• Follow all local, city and federal regulations.
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
• Assist in conducting market surveys and shop competitive communities.
• Perform other related duties as needed.

Skills

Customer service

Leasing experience

Attention to detail

Communication skills

Time management

Problem solving

MS Office

Email proficiency

Education

High School Diploma or equivalent

Tools

Property management software

MS Office

Job description

Sentral in Miami is seeking a Sales Specialist who will lease available homes quickly, market the property, and deliver a positive resident experience from first contact through the lifecycle.

The role requires a can-do attitude, ownership of tasks, and strong communication. This is an on-site position with a Mon-Tue 9a-6p, Wed off, Thu-Sat 9a-6p, Sun off schedule. Training and growth opportunities provided.