Resident Experience & Leasing Marketing Specialist

LV Collective; Ann Arbor (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

LV Collective in Ann Arbor is seeking a Leasing & Marketing Assistant to join the team. You will greet residents, assist with leases, and manage leads using a CRM, delivering exceptional service and supporting front desk operations.

You’ll also plan resident events, collaborate on marketing content, and contribute fresh ideas to stay ahead of the competition. This role emphasizes teamwork, initiative, and strong communication.

Qualifications

• A natural connector who enjoys engaging with people and making them feel welcome.
• Involved on campus and well-connected within student life, organizations, or social circles—someone who knows how to influence groups and engage their peers.
• Organized and detail‑oriented, able to manage multiple responsibilities efficiently.
• A strong communicator with a positive, customer‑focused approach.
• Energetic and adaptable, thriving in a fast‑paced environment.
• Passionate about marketing, sales, and creating a vibrant community.
• A team player who takes initiative and is eager to learn.

Responsibilities

• Be a brand ambassador—greet prospective residents with energy and enthusiasm, providing tours that showcase everything the property has to offer!
• Assist with lease applications and ensure a seamless, efficient process for future residents.
• Utilize CRM to track leads, manage prospect interactions, and ensure a seamless leasing experience from initial inquiry to signed lease.
• Deliver exceptional customer service to both current and prospective residents—be the go‑to person for their needs.
• Assist with front desk operations, handling inquiries, answering calls, and responding to emails professionally and promptly.
• Plan and execute engaging resident events that align with the brand.
• Collaborate with the Social Media Intern to align marketing content with leasing and community engagement efforts.
• Ensure the tour path is always on point, creating a standout first impression—if you’ve got an eye for interior design or love a well‑curated space, this one’s for you!
• Stay ahead of the competition—shop other properties, track trends, and contribute fresh marketing ideas.
• Work closely with leadership to strategize and overcome roadblocks, ensuring leasing success.
• Participate in LV Collective’s training programs to sharpen your leasing, marketing, and customer service skills.
• Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
• Assist with special projects, outreach efforts, and creative marketing campaigns to drive leasing momentum.
• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

Skills

Communication

Interpersonal skills

Organized

Detail-oriented

Customer service

Marketing

Social media

Events planning

Team player

Job description

LV Collective in Ann Arbor is seeking a Leasing & Marketing Assistant to join the team. You will greet residents, assist with leases, and manage leads using a CRM, delivering exceptional service and supporting front desk operations.

You’ll also plan resident events, collaborate on marketing content, and contribute fresh ideas to stay ahead of the competition. This role emphasizes teamwork, initiative, and strong communication.