Resident Experience & Leasing Marketing Pro

LV Collective; College Park (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

LV Collective in College Park, MD is seeking a Leasing & Marketing Associate to drive leasing and community engagement. You’ll greet residents, host events, manage social channels, and collaborate with the team to create a vibrant resident experience that reflects the property’s brand.

This role blends sales, marketing, and customer service, requiring strong communication, organization, and initiative. Evening and weekend availability is expected to support events and leasing cycles, with

Qualifications

• A natural connector who enjoys engaging with people and making them feel welcome.
• Involved on campus and well-connected within student life, organizations, or social circles—someone who knows how to influence groups and engage their peers.
• Organized and detail-oriented, able to manage multiple responsibilities efficiently.
• A strong communicator with a positive, customer-focused approach.
• Energetic and adaptable, thriving in a fast-paced environment.
• Passionate about marketing, sales, and creating a vibrant community.
• A team player who takes initiative and is eager to learn.

Responsibilities

• Be a brand ambassador—greet prospective residents with energy and enthusiasm, providing tours that showcase everything the property has to offer!
• Assist with lease applications and ensure a seamless, efficient process for future residents.
• Utilize CRM to track leads, manage prospect interactions, and ensure a seamless leasing experience from initial inquiry to signed lease.
• Deliver exceptional customer service to both current and prospective residents—be the go-to person for their needs.
• Assist with front desk operations, handling inquiries, answering calls, and responding to emails professionally and promptly.
• Plan and execute engaging resident events that align with the brand.
• Collaborate with the Social Media Intern to align marketing content with leasing and community engagement efforts.
• Ensure the tour path is always on point, creating a standout first impression—if you’ve got an eye for interior design or love a well-curated space, this one’s for you!
• Stay ahead of the competition—shop other properties, track trends, and contribute fresh marketing ideas.
• Work closely with leadership to strategize and overcome roadblocks, ensuring leasing success.
• Participate in LV Collective’s training programs to sharpen your leasing, marketing, and customer service skills.
• Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
• Assist with special projects, outreach efforts, and creative marketing campaigns to drive leasing momentum.
• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and able to juggle multiple tasks.
• Positive attitude and a proactive approach to problem-solving.
• Passion for customer service, leasing, and marketing.
• Have experience in sales, leasing, hospitality or customer service.
• Have worked as a Brand Ambassador, Leasing Consultant or Administrative Assistant.
• Enjoy social media, marketing and event planning.

Job description

LV Collective in College Park, MD is seeking a Leasing & Marketing Associate to drive leasing and community engagement. You’ll greet residents, host events, manage social channels, and collaborate with the team to create a vibrant resident experience that reflects the property’s brand.

This role blends sales, marketing, and customer service, requiring strong communication, organization, and initiative. Evening and weekend availability is expected to support events and leasing cycles, with