Resident Experience & Leasing Marketing Specialist

LV Collective; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

LV Collective is seeking a Leasing & Marketing Assistant to help create an exceptional resident experience through leasing, marketing and event support. You’ll greet prospects, help with applications, use CRM to track leads, and assist at front desk with inquiries and communications.

Join a fast-paced team that values creativity, teamwork and proactive service, with opportunities to plan resident events and collaborate on social media initiatives to drive leasing momentum.

Qualifications

• Strong communication and interpersonal skills.
• Organized, detail‑oriented, and able to juggle multiple tasks.
• Positive attitude and proactive approach to problem solving.
• Passion for customer service, leasing, and marketing.

Responsibilities

• Be a brand ambassador—greet prospective residents with energy and enthusiasm, providing tours that showcase everything the property has to offer.
• Assist with lease applications and ensure a seamless, efficient process for future residents.
• Utilize CRM to track leads, manage prospect interactions, and ensure a seamless leasing experience from initial inquiry to signed lease.
• Deliver exceptional customer service to both current and prospective residents—be the go‑to person for their needs.
• Assist with front desk operations, handling inquiries, answering calls, and responding to emails professionally and promptly.
• Plan and execute engaging resident events that align with the brand.
• Collaborate with the Social Media Intern to align marketing content with leasing and community engagement efforts.
• Ensure the tour path is always on point, creating a standout first impression—if you’ve got an eye for interior design or love a well‑curated space, this one’s for you!
• Stay ahead of the competition—shop other properties, track trends, and contribute fresh marketing ideas.
• Work closely with leadership to strategize and overcome roadblocks, ensuring leasing success.
• Participate in LV Collective’s training programs to sharpen your leasing, marketing, and customer service skills.
• Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
• Assist with special projects, outreach efforts, and creative marketing campaigns to drive leasing momentum.
• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

Skills

Strong communication

Interpersonal skills

Organized and detail-oriented

Customer service mindset

Job description

LV Collective is seeking a Leasing & Marketing Assistant to help create an exceptional resident experience through leasing, marketing and event support. You’ll greet prospects, help with applications, use CRM to track leads, and assist at front desk with inquiries and communications.

Join a fast-paced team that values creativity, teamwork and proactive service, with opportunities to plan resident events and collaborate on social media initiatives to drive leasing momentum.