Leasing & Marketing Associate | Rambler - Ann Arbor, MI

LV Collective; Ann Arbor (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

LV Collective in Ann Arbor is seeking a Leasing & Marketing Assistant to join the team. You will greet residents, assist with leases, and manage leads using a CRM, delivering exceptional service and supporting front desk operations.

You’ll also plan resident events, collaborate on marketing content, and contribute fresh ideas to stay ahead of the competition. This role emphasizes teamwork, initiative, and strong communication.

Qualifications

• A natural connector who enjoys engaging with people and making them feel welcome.
• Involved on campus and well-connected within student life, organizations, or social circles—someone who knows how to influence groups and engage their peers.
• Organized and detail‑oriented, able to manage multiple responsibilities efficiently.
• A strong communicator with a positive, customer‑focused approach.
• Energetic and adaptable, thriving in a fast‑paced environment.
• Passionate about marketing, sales, and creating a vibrant community.
• A team player who takes initiative and is eager to learn.

Responsibilities

• Be a brand ambassador—greet prospective residents with energy and enthusiasm, providing tours that showcase everything the property has to offer!
• Assist with lease applications and ensure a seamless, efficient process for future residents.
• Utilize CRM to track leads, manage prospect interactions, and ensure a seamless leasing experience from initial inquiry to signed lease.
• Deliver exceptional customer service to both current and prospective residents—be the go‑to person for their needs.
• Assist with front desk operations, handling inquiries, answering calls, and responding to emails professionally and promptly.
• Plan and execute engaging resident events that align with the brand.
• Collaborate with the Social Media Intern to align marketing content with leasing and community engagement efforts.
• Ensure the tour path is always on point, creating a standout first impression—if you’ve got an eye for interior design or love a well‑curated space, this one’s for you!
• Stay ahead of the competition—shop other properties, track trends, and contribute fresh marketing ideas.
• Work closely with leadership to strategize and overcome roadblocks, ensuring leasing success.
• Participate in LV Collective’s training programs to sharpen your leasing, marketing, and customer service skills.
• Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
• Assist with special projects, outreach efforts, and creative marketing campaigns to drive leasing momentum.
• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

Skills

Communication

Interpersonal skills

Organized

Detail-oriented

Customer service

Marketing

Social media

Events planning

Team player

Job description

Ready to launch your career in marketing and sales? Want to gain hands‑on career experience while putting your people skills and creativity to work? We're looking for a Leasing & Marketing Assistant to join the team!

If you love meeting new people, thrive in a fast‑paced environment, and have a passion for working with people, sales and social media, this is the perfect opportunity to gain hands‑on experience and grow your skills.

As an LMA, you’ll play a key role in creating an unforgettable resident experience—from executing leasing strategies to organizing community events and supporting marketing initiatives. Be part of a dynamic team, develop valuable skills, and make a real impact on our leasing success.

The Ideal Candidate Will Be

• A natural connector who enjoys engaging with people and making them feel welcome.
• Involved on campus and well-connected within student life, organizations, or social circles—someone who knows how to influence groups and engage their peers.
• Organized and detail‑oriented, able to manage multiple responsibilities efficiently.
• A strong communicator with a positive, customer‑focused approach.
• Energetic and adaptable, thriving in a fast‑paced environment.
• Passionate about marketing, sales, and creating a vibrant community.
• A team player who takes initiative and is eager to learn.

What You’ll Do

Leasing & Resident Experience

• Be a brand ambassador—greet prospective residents with energy and enthusiasm, providing tours that showcase everything the property has to offer!
• Assist with lease applications and ensure a seamless, efficient process for future residents.
• Utilize CRM to track leads, manage prospect interactions, and ensure a seamless leasing experience from initial inquiry to signed lease.
• Deliver exceptional customer service to both current and prospective residents—be the go‑to person for their needs.
• Assist with front desk operations, handling inquiries, answering calls, and responding to emails professionally and promptly.

Marketing & Events

• Plan and execute engaging resident events that align with the brand.
• Collaborate with the Social Media Intern to align marketing content with leasing and community engagement efforts.
• Ensure the tour path is always on point, creating a standout first impression—if you’ve got an eye for interior design or love a well‑curated space, this one’s for you!
• Stay ahead of the competition—shop other properties, track trends, and contribute fresh marketing ideas.

Collaboration & Communication

• Work closely with leadership to strategize and overcome roadblocks, ensuring leasing success.
• Participate in LV Collective’s training programs to sharpen your leasing, marketing, and customer service skills.
• Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
• Assist with special projects, outreach efforts, and creative marketing campaigns to drive leasing momentum.

Other Responsibilities

• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

Requirements

• Strong communication and interpersonal skills.
• Organized, detail‑oriented, and able to juggle multiple tasks.
• Positive attitude and a proactive approach to problem‑solving.
• Passion for customer service, leasing, and marketing.

Bonus Points if You…

• Have experience in sales, leasing, hospitality or customer service.
• Have worked as a Brand Ambassador, Leasing Consultant or Administrative Assistant.
• Enjoy social media, marketing and event planning.

If you’re passionate about sales, marketing, and creating an incredible resident experience, we want to meet you!

LV Collective is an equal‑opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates. LV Collective prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. LV Collective conforms to the spirit as well as to the letter of all applicable laws and regulations.