Resident Experience & Leasing Leader

Cortland; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Cortland in Nashville seeks a Community Relations Manager to blend resident engagement with strong operational support. You will lead onsite teams, drive occupancy, manage the sales process, and deliver concierge-level service to residents in a premium living environment.

Responsibilities include mentoring staff, maintaining brand standards, and leveraging CRM and social media to attract residents while ensuring compliance with safety and regulatory requirements.

Qualifications

• Experience in high-velocity sales and customer engagement.
• Ability to meet leasing quotas and KPIs.
• Strong communication and relationship-building skills.

Responsibilities

• Assist in leading onsite team and ensuring operations meet standards.
• Drive occupancy and revenue through leasing goals and KPIs.
• Deliver concierge-level resident experiences and address concerns.

Skills

Organizational skills

Communication skills

Resident experience

Pipeline management

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Property management software

Microsoft Office Suite

Job description

Cortland in Nashville seeks a Community Relations Manager to blend resident engagement with strong operational support. You will lead onsite teams, drive occupancy, manage the sales process, and deliver concierge-level service to residents in a premium living environment.

Responsibilities include mentoring staff, maintaining brand standards, and leveraging CRM and social media to attract residents while ensuring compliance with safety and regulatory requirements.