Resident Experience & Leasing Leader

Flats LLC.; Minneapolis (MN); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

KPI bonus

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

FLATS, by Collective Residential, is seeking a Resident Manager for The Hall Lofts, a 358-unit community. You will supervise onsite leasing consultants, train staff, and drive the resident experience from tour to move-out, while working with the Property Manager to meet budgets and marketing goals.

This is an onsite role with a Monday–Friday schedule and rotating weekend coverage. You will maintain property records, oversee incidents, and ensure top-tier customer service and operations.

Qualifications

• Bachelor’s degree or designation in a related field.
• Two years of management experience may be considered in place of a degree.

Responsibilities

• Oversee onsite operations and resident life cycle to maximize satisfaction.
• Train, mentor, and develop leasing consultants; report to Property Manager.
• Lead leasing team activities, schedule, and payroll approvals.
• Prepare daily, weekly, and monthly leasing/operational reports.
• Manage make ready process with Chief Engineer and coordinate takeovers.
• Organize resident engagement events and handle renewals.
• Resolve resident issues quickly with service teams.

Skills

Customer service

Team leadership

Attention to detail

Organizational skills

Yardi

MS Office 365

Education

Bachelor’s degree or related field

Tools

Yardi

Microsoft Office 365

Job description

FLATS, by Collective Residential, is seeking a Resident Manager for The Hall Lofts, a 358-unit community. You will supervise onsite leasing consultants, train staff, and drive the resident experience from tour to move-out, while working with the Property Manager to meet budgets and marketing goals.

This is an onsite role with a Monday–Friday schedule and rotating weekend coverage. You will maintain property records, oversee incidents, and ensure top-tier customer service and operations.