Resident Experience & Leasing Coordinator

Investment-Property-Group; Richland (WA); On-site; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Health Savings Account

Employee Assistance Program

401k with company match

4 weeks PTO

Job summary

Investment Property Group is seeking an Assistant Community Manager for Richland Mobile Home Park in Richland, WA. This role supports leasing, resident relations, and rent collection in a 334-home manufactured housing community.

You will coordinate maintenance requests, ensure policy compliance, and maintain high resident satisfaction while working 40 hours weekly with some weekend hours as needed.

Qualifications

• 1+ years' experience assisting at a manufactured housing or multifamily community of 100+ units.
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
• Exceptional time management and problem-solving skills.
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
• Experience with rent collection and delinquency management.
• Proficiency in property management software as listed.

Responsibilities

• Represent Investment Property Group in a positive and professional manner at all times.
• Drive daily sales and marketing efforts to promote and sell available homes within the community.
• Conduct community tours and engage prospective buyers with professionalism and enthusiasm.
• Work occasional weekend hours, as needed, to support open houses, pool operations and assist with the RV site.
• Work alongside the Community Manager to ensure daily activities, resources of the property, and operational tasks are handled efficiently.
• Oversee rent collections, maintain accurate ledgers, manage follow-up on delinquent accounts, and coordinate eviction proceedings as necessary.
• Assist with the application and leasing process for new move-ins and renewals and wait list management.
• Conduct daily property walks to inspect common areas, ensure cleanliness and safety, and take corrective action.
• Perform unit inspections and follow-ups; document findings and take corrective action.
• Respond to resident concerns, requests, and complaints with professionalism.
• Attend meetings and regulatory activities as required.

Skills

Customer service

Sales

Rent collection

Conflict resolution

Team collaboration

Communication

Property management software

Tools

Manage America

CRM

Blue Moon

Rent Café

Vendor Café

Client Central

Job description

Investment Property Group is seeking an Assistant Community Manager for Richland Mobile Home Park in Richland, WA. This role supports leasing, resident relations, and rent collection in a 334-home manufactured housing community.

You will coordinate maintenance requests, ensure policy compliance, and maintain high resident satisfaction while working 40 hours weekly with some weekend hours as needed.