Resident Experience & Leasing Coordinator

Greystar Worldwide, LLC; Cleveland (OH); On-site; USD 15,153 - 16,531; Part time

Benefits offered by this job

401(k) with Company Match

Employee Assistance Program

Paid sick time

Job summary

Greystar Worldwide, LLC is seeking an on-site leasing support role assisting property management teams in achieving occupancy and resident satisfaction goals. The position handles administrative leasing tasks, tours, inquiries, and move-in/out coordination at the communities.

The role requires flexible scheduling including evenings, weekends, and holidays, with on-call responsibilities and a focus on customer service, organization, and property marketing activities.

Qualifications

• Administrative experience in leasing or property management.
• Ability to conduct virtual tours and respond to inquiries.
• Willingness to work on-call shifts evenings, weekends and holidays.
• Excellent customer service and organizational skills.

Responsibilities

• Performs administrative tasks for the leasing office including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Assists with sales and leasing activities to achieve revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out process for residents and participates in required move-in/move-out dates as scheduled by the Community Manager.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate community awareness and traffic.
• Assists with coordinating resident functions, including parties, birthday cards, unit visits, and surveys to achieve satisfaction goals.
• Schedules and conducts resident visits and distributes notices such as flyers, newsletters, and late notices.
• Acts as an after-hours liaison and responds to emergencies within a required timeframe; weekly on-call shifts may be required at the site level.
• Responds promptly to resident concerns and documents requests for appropriate follow-up.

Job description

Greystar Worldwide, LLC is seeking an on-site leasing support role assisting property management teams in achieving occupancy and resident satisfaction goals. The position handles administrative leasing tasks, tours, inquiries, and move-in/out coordination at the communities.

The role requires flexible scheduling including evenings, weekends, and holidays, with on-call responsibilities and a focus on customer service, organization, and property marketing activities.