Resident Experience Leader — Community Manager

Berger Communities; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Up to 20% annual bonus

Monthly renewal & occupancy bonuses

Leasing commissions

$1,200 Sign-On Bonus

401(k) with company match

Tuition assistance

$1,000 employee referral bonus

20% rent discount at Berger community

Job summary

Berger Communities is seeking a Community Manager for The Shoreline Apartments in Cleveland, OH. You will lead daily operations, motivate an onsite team, and drive leasing and resident satisfaction to create a premier community.

In this role you will own budgeting, financial performance, and capital planning while ensuring high standards of service and compliance. This position offers growth and impactful leadership within our portfolio.

Qualifications

• Property management or multifamily housing experience.
• Strong leadership and ability to motivate a team.
• Excellent leasing, customer service, and problem-solving skills.
• Experience budgeting and managing financial performance.
• Knowledge of Fair Housing regulations is a plus.

Responsibilities

• Manage the overall financial performance of the community.
• Set and achieve leasing, occupancy, and retention goals.
• Build, develop, and lead a high-performing onsite team.
• Handle budgeting, expenses, and capital planning.
• Oversee the full resident lifecycle, from prospect to renewal.
• Ensure rent collection and manage delinquency and legal processes as needed.
• Partner with the Service Manager to maintain curb appeal, apartment readiness, and community standards.
• Stay informed on the Cleveland multifamily market and competitive properties.
• Create a positive resident experience through strong customer service and community engagement.
• Drive leasing success through marketing initiatives, outreach efforts, and resident referral programs.

Skills

Property management

Leadership

Leasing

Customer service

Budgeting

Financial performance

Fair Housing knowledge

Property management software

Education

Experience in property management environment

Tools

Property management software

Job description

Berger Communities is seeking a Community Manager for The Shoreline Apartments in Cleveland, OH. You will lead daily operations, motivate an onsite team, and drive leasing and resident satisfaction to create a premier community.

In this role you will own budgeting, financial performance, and capital planning while ensuring high standards of service and compliance. This position offers growth and impactful leadership within our portfolio.