Resident Experience Lead: Hospitality & Community Programs

Revel Communities; Palm Desert (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid Holidays

Vacation and Sick time

Medical, Dental, Vision Insurance

On Demand Pay

Meals & guest suite privileges

Job summary

Revel Communities is seeking a Resident Experience Director to design and lead an exceptional resident experience across our senior living communities. You will shape the experience calendar, align activities with health and retention goals, and ensure outstanding hospitality standards from first impressions to onboarding.

The role requires 3+ years in program development and 1+ year in leadership within hospitality or senior living.

Qualifications

• 3+ years in program/curriculum development (hospitality/education/senior living or similar)
• 1+ year leadership experience
• Calm, data-informed decision-maker with excellent interpersonal skills
• Comfortable with MS Office and mobile/office tech; valid driver’s license

Responsibilities

• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Skills

Program development

Leadership

Interpersonal skills

Tools

MS Office

Job description

Revel Communities is seeking a Resident Experience Director to design and lead an exceptional resident experience across our senior living communities. You will shape the experience calendar, align activities with health and retention goals, and ensure outstanding hospitality standards from first impressions to onboarding.

The role requires 3+ years in program development and 1+ year in leadership within hospitality or senior living.