Resident Experience Director

Revel Communities (NV), LLC; Nevada; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

On Demand Pay

Complimentary meals & guest suite

Paid holidays, vacation and sick time

Job summary

Revel Communities is seeking a Resident Experience Director to shape the resident journey at our senior living communities. The role entails building programming that reflects the Revel brand, and guiding a hospitality team to delight residents, families, and prospective residents.

You will develop strategy, calendars, and onboarding programs aligned with engagement, health, and retention goals, while overseeing standards, transportation, and vendor collaboration.

Qualifications

• 3+ years in program/curriculum development (hospitality/education/senior living or similar) and 1+ year leadership.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver’s license.

Responsibilities

• Design and lead best-in-class programming that reflects the Revel brand.
• Lead a hospitality team that delights residents, families, and prospects.
• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Skills

Interpersonal skills

Leadership

Data-informed decisions

Driver's license

Tools

MS Office

Mobile/office tech

Job description

Description

Resident Experience Director

Own the resident experience-and the memories that follow.

Why you'll love this role

• Design and lead best-in-class programming that reflects the Revel brand.
• Lead a hospitality team that delights residents, families, and prospects.

What you'll do

• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Requirements

You bring

• 3+ years in program/curriculum development (hospitality/education/senior living or similar) and 1+ year leadership.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver’s license.

WHY REVEL?

At Revel Communities, perks mean much more than team activities. We support our team members' growth and desire to live well-rounded lives; we offer opportunities for professional development. Revel Communities are also committed to our local neighborhoods; we partner with impactful nonprofits and volunteer regularly.

We offer a competitive total rewards package to our team members, including:

• Paid Holidays, Vacation and Sick time (PT/FT eligibility varies)
• Medical, Dental, Vision Insurance (FT)
• On Demand Pay
• Complimentary meals & guest suite privileges

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information. We are committed to maintaining a welcoming and equitable environment. To request reasonable accommodation to participate in the job application or interview process, contact [e-mail].

COMPANY OVERVIEW

Revel Communities is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents' well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.

Revel Communities is an Equal Opportunity Employer. Employment is at-will.