Resident Experience Leader – Hospitality & Programs

Revel Communities (NV), LLC; Nevada; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

On Demand Pay

Complimentary meals & guest suite

Paid holidays, vacation and sick time

Job summary

Revel Communities is seeking a Resident Experience Director to shape the resident journey at our senior living communities. The role entails building programming that reflects the Revel brand, and guiding a hospitality team to delight residents, families, and prospective residents.

You will develop strategy, calendars, and onboarding programs aligned with engagement, health, and retention goals, while overseeing standards, transportation, and vendor collaboration.

Qualifications

• 3+ years in program/curriculum development (hospitality/education/senior living or similar) and 1+ year leadership.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver’s license.

Responsibilities

• Design and lead best-in-class programming that reflects the Revel brand.
• Lead a hospitality team that delights residents, families, and prospects.
• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Skills

Interpersonal skills

Leadership

Data-informed decisions

Driver's license

Tools

MS Office

Mobile/office tech

Job description

Revel Communities is seeking a Resident Experience Director to shape the resident journey at our senior living communities. The role entails building programming that reflects the Revel brand, and guiding a hospitality team to delight residents, families, and prospective residents.

You will develop strategy, calendars, and onboarding programs aligned with engagement, health, and retention goals, while overseeing standards, transportation, and vendor collaboration.