Resident Experience Architect

Revel Communities; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Holidays, Vacation and Sick time

Medical, Dental, Vision Insurance (FT)

On Demand Pay

Complimentary meals & guest suite

Job summary

Revel Communities seeks a Resident Experience Director to craft and lead a best-in-class resident experience across our senior living communities. You will own the experience calendar, ensure outstanding hospitality standards, and coordinate onboarding, transportation, and events for residents, families, and prospects.

You will hire and mentor the Resident Experience team, work with Sales/Marketing and vendors, manage budgets, and act as Manager on Duty as needed to maintain exceptional service

Qualifications

• 3+ years in program/curriculum development (hospitality/education/senior living or similar) and 1+ year leadership.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver’s license.

Responsibilities

• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Skills

Program development

Leadership

Interpersonal skills

Tools

MS Office

Mobile/office tech

Driver’s license

Job description

Revel Communities seeks a Resident Experience Director to craft and lead a best-in-class resident experience across our senior living communities. You will own the experience calendar, ensure outstanding hospitality standards, and coordinate onboarding, transportation, and events for residents, families, and prospects.

You will hire and mentor the Resident Experience team, work with Sales/Marketing and vendors, manage budgets, and act as Manager on Duty as needed to maintain exceptional service