Resident Experience & Leasing Lead

AvalonBay Communities; New York (NY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential, formed from the merger of AvalonBay Communities and Equity Residential, seeks a property management-oriented professional for our NY operations. You will lead leasing, resident relations, and team training, ensuring compliance and exceptional service across the community.

Responsibilities include overseeing payments and audits, maintaining accurate files, coordinating move-ins, and supporting marketing efforts to drive occupancy.

Qualifications

• Residential property management experience.
• Customer service and sales experience.
• High School diploma or equivalent.
• A valid driver's license with reliable transportation if required for vehicle use.
• Computer literacy and effective communication in English.

Responsibilities

• Lead, mentor, and train in sales, marketing, and customer service to foster a positive work environment.
• Manage financial transactions and maintain resident files for accuracy.
• Use selling techniques and maintain community knowledge to support marketing efforts.
• Explain lease provisions, oversee move-ins, and conduct resident orientations.
• Respond promptly to resident calls and emails and address concerns.

Skills

Customer service

Sales experience

Communication skills

Valid driver’s license

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

Vivmark Residential, formed from the merger of AvalonBay Communities and Equity Residential, seeks a property management-oriented professional for our NY operations. You will lead leasing, resident relations, and team training, ensuring compliance and exceptional service across the community.

Responsibilities include overseeing payments and audits, maintaining accurate files, coordinating move-ins, and supporting marketing efforts to drive occupancy.