Resident Experience Lead — Assistant Community Manager

Shea Properties; Dublin (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Monthly bonus potential

Annual discretionary bonus

Apartment discount

Health & wellness benefits

401(k) – traditional & Roth

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Shea Properties is hiring an Assistant Community Manager to support daily operations, assist with resident relations, and help lead community events. You will work closely with the Community Manager to create a welcoming, well-managed living environment.

The role emphasizes strong communication, data accuracy, and collaboration with teams across marketing and operations. Opportunities for growth and professional development are highlighted throughout the program.

Qualifications

• High school diploma is required; degree in hospitality, business, or related field is a plus.
• Minimum 2 years property management experience at a management level.
• Strong communication, organization, and interpersonal skills.
• Experience in customer service or property management preferred.
• Proficient in Microsoft Office and property management software a plus.

Responsibilities

• Assist the Community Manager in daily operations and property tasks.
• Resolve resident inquiries and handle escalated situations with problem-solving skills.
• Coordinate and plan community events to boost resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Support retention programs and marketing initiatives to attract new residents.
• Conduct regular property inspections for cleanliness and safety.
• Ensure accurate data entry in property management systems.
• Provide exceptional customer experience for residents and prospects.
• Promote the community through market research and targeted outreach.
• Personalize tours to understand resident needs and preferences.

Skills

Customer service

Property management

Communication

Microsoft Office

Education

High school diploma

Hospitality or business degree (plus)

Tools

Property management software

Job description

Shea Properties is hiring an Assistant Community Manager to support daily operations, assist with resident relations, and help lead community events. You will work closely with the Community Manager to create a welcoming, well-managed living environment.

The role emphasizes strong communication, data accuracy, and collaboration with teams across marketing and operations. Opportunities for growth and professional development are highlighted throughout the program.