Assistant Community Manager: Resident Experience & Events

Shea Properties; Livermore (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Monthly bonus

Annual discretionary bonus

Apartment discounts

Phone allowance

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

Shea Properties is hiring an Assistant Community Manager to support daily property operations, engage residents, and assist in marketing and events. You will work with the Community Manager to ensure a welcoming, well-maintained living environment and to drive retention and occupancy goals.

The role emphasizes strong communication, organizational skills, and teamwork within a supportive, growth-oriented culture at Shea Properties.

Qualifications

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Basic understanding of accounting, marketing concepts and analyzing data.
• Proven experience in customer service or property management is preferred.
• Excellent communication, written, verbal and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively within a team.
• Proficient in Microsoft Office Suite and property management software, a plus.

Responsibilities

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries, including difficult or escalated situations, with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Assist in the implementation of resident retention strategies and programs.
• Support in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety of the community.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for both residents and prospects.
• Creatively promote the community through comp research and marketing
• Personalize tours for prospective residents and gather intel on needs and desires.
• Ensure completeness and accuracy of all paperwork and documentation.
• Continually demonstrate Shea core values and customer care service standards.
• Follow safety and compliance rules and procedures.

Skills

Customer service

Communication

Organizational skills

Team collaboration

MS Office

Education

High school diploma or equivalent

Hospitality/business degree preferred

Tools

Property management software

Microsoft Office Suite

Job description

Shea Properties is hiring an Assistant Community Manager to support daily property operations, engage residents, and assist in marketing and events. You will work with the Community Manager to ensure a welcoming, well-maintained living environment and to drive retention and occupancy goals.

The role emphasizes strong communication, organizational skills, and teamwork within a supportive, growth-oriented culture at Shea Properties.