Resident Experience Host | Community & Events

Bozzuto; Chicago (IL); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off (20 days)

401k with company match

Tuition reimbursement

Diversity, employee groups

Job summary

Bozzuto is seeking a Resident Experience Associate in Chicago to greet prospects and residents, build relationships, and deliver outstanding service. You’ll help convert leads, coordinate tours with the leasing team, and create engaging community events while maintaining front desk operations.

The role requires 2+ years in hospitality or related fields, excellent communication, and a professional appearance.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding written and verbal communication skills.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.

Responsibilities

• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Coordinating tours of the community with the leasing team to support occupancy goals.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty and achieving resident retention through positive experiences and attentive service.
• Generating awareness, interest and excitement via social media and reviews.
• Organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings as required by shift.
• Willingness to obtain a leasing license within 90 days.

Skills

Hospitality/retail/travel experience

Communication skills

Professional appearance

Software proficiency

Customer-focused mindset

Attention to detail

Tools

CRM software

Job description

Bozzuto is seeking a Resident Experience Associate in Chicago to greet prospects and residents, build relationships, and deliver outstanding service. You’ll help convert leads, coordinate tours with the leasing team, and create engaging community events while maintaining front desk operations.

The role requires 2+ years in hospitality or related fields, excellent communication, and a professional appearance.