Resident Experience & Hospitality Manager (Senior Living)

Atria Senior Living; Missoula (MT); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Paid holidays and PTO

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living in Missoula, MT is seeking a Hospitality Manager to ensure a well-maintained community with excellent resident service. You will direct dining room and housekeeping teams and set a memorable mealtime experience for residents.

Lead the team, manage schedules, train staff, and collaborate with the Executive Chef and General Manager to maintain high food and service standards while controlling labor and budgets.

Qualifications

• Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including responding to telephone inquiries, and conduct and follow up on tours with prospective residents or interested parties.
• Answer incoming telephone calls promptly in a welcoming manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and manage performance.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in line with census and budgets; control overtime.
• Provide high levels of customer service and a restaurant-style dining atmosphere.
• Work with Executive Chef and General Manager to keep residents satisfied with food and dining programs.
• Review the daily menu with residents and staff; coordinate room service where applicable.
• Train staff on Company standards including cleanliness, sanitation, appearance, service, and satisfaction.

Skills

Front of house supervision

Leadership

Customer service

Labor scheduling

Budgeting

Teamwork

Microsoft Word

Excel

Outlook

Education

High School Diploma or GED

Associate's Degree (2-year) preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Atria Senior Living in Missoula, MT is seeking a Hospitality Manager to ensure a well-maintained community with excellent resident service. You will direct dining room and housekeeping teams and set a memorable mealtime experience for residents.

Lead the team, manage schedules, train staff, and collaborate with the Executive Chef and General Manager to maintain high food and service standards while controlling labor and budgets.