Hospitality & Dining Services Manager

Holiday by Atria; Manchester (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid holidays & PTO

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Location-based benefits

Job summary

Atria Senior Living is seeking a Hospitality Manager to oversee the dining room and housekeeping teams, ensuring exceptional service for residents and guests. Responsibilities include hiring, training, scheduling, budgeting, and coordinating with the culinary leadership to maintain top dining standards.

The role emphasizes team leadership, hands-on supervision, and a strong focus on customer satisfaction within a community environment.

Qualifications

• High School Diploma or GED required.
• Two years of front-of-house supervision/leadership experience required.
• Ability to work in a team and provide strong customer service.
• Basic computer skills: Word, Excel, Outlook.
• Must be able to carry a serving tray with multiple meals/beverages.
• Able to clean apartments and dining areas as needed.
• Position requires driving responsibilities and valid driver’s license.
• Must meet Company Motor Vehicle Policy standards and complete training programs.

Responsibilities

• Direct the dining room and housekeeping teams to deliver exceptional service to residents.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty weekly, handle tours and lease signings.
• Answer calls promptly in a welcoming manner and transfer accordingly.
• Provide timely feedback and maintain performance management.
• Manage labor and supplies budgets and expenses.
• Ensure high levels of customer service and a restaurant-style dining atmosphere.
• Collaborate with Executive Chef and GM/Executive Director on food and dining programs.

Skills

Customer service

Team leadership

Staff supervision

Scheduling

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Atria Senior Living is seeking a Hospitality Manager to oversee the dining room and housekeeping teams, ensuring exceptional service for residents and guests. Responsibilities include hiring, training, scheduling, budgeting, and coordinating with the culinary leadership to maintain top dining standards.

The role emphasizes team leadership, hands-on supervision, and a strong focus on customer satisfaction within a community environment.