Resident Experience & Growth Manager

Socket.dev; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Discretionary annual bonus

Paid Time Off

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC is seeking a Customer Experience Manager to elevate service at our on-site communities. You will lead Experience Team Members, mentor staff, and coordinate with the General Manager to ensure policy compliance and outstanding resident relations.

You will drive marketing, leasing support, and turnover processes while tracking KPIs to improve resident satisfaction and revenue performance.

Qualifications

• College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.

Responsibilities

• Staff development and leadership: provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Assist with planning and executing successful annual Turnover processes.
• Assist with move-in and move-out processes.
• Coordinate work orders with appropriate staff to ensure requests are met on time and residents remain satisfied.
• Monitor resident feedback on facilities and maintenance needs.
• Partner with leadership to plan annual turnover and execute paralleled tasks.
• Support customer sales interactions and guide the team to reach revenue goals.

Skills

Customer centric

Written & verbal

Brand awareness

Marketing & leasing

Organization & prioritization

Customer service experience

Education

College degree preferred

Tools

Entrata

Greenhouse

Lattice

Turnable

Microsoft Office

Social media platforms

Job description

The Scion Group LLC is seeking a Customer Experience Manager to elevate service at our on-site communities. You will lead Experience Team Members, mentor staff, and coordinate with the General Manager to ensure policy compliance and outstanding resident relations.

You will drive marketing, leasing support, and turnover processes while tracking KPIs to improve resident satisfaction and revenue performance.