Resident Experience & Growth Manager

The-Scion-Group; Lubbock (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group is seeking a Customer Experience Manager in Lubbock, TX to lead Experience Team Members and partner with the General Manager to achieve sales and resident satisfaction goals.

You will oversee turnover, move-in/out, facilities upkeep, and budgeting for promotions while driving marketing and community engagement across the property. Strong communication and organization are essential.

Qualifications

• Bachelor’s degree preferred; at least two years in customer service, sales or community management.
• Willing to work up to six days per week to provide management coverage.
• Demonstrates customer‑centric approach and strong communication.
• Detail‑oriented with high standards and problem-solving skills.
• Proficient with MS Office and property management software.
• Ability to collaborate with multiple teams and stakeholders.
• Experience with marketing and leasing is a plus.

Responsibilities

• Provide leadership and coaching for Experience Team Member staff.
• Assist the General Manager with staff training and compliance.
• Plan and execute annual turnover processes.
• Assist with move-in and move-out processes.
• Inspect property curb appeal and common areas.
• Coordinate work orders and communicate with residents.
• Monitor resident feedback and address facilities needs.
• Support sales interactions and meet revenue goals.
• Lead on-campus marketing events and campaigns.
• Execute social media and marketing communications strategies.
• Manage promotional materials and incentives within budget.
• Identify local marketing opportunities via weekly market surveys.

Skills

Customer service

Sales

Community management

Communication

MS Office

Problem solving

Organization

Teamwork

Multitasking

Education

College degree preferred

Tools

Entrata

Greenhouse

Lattice

Turnable

MS Office

Social media platforms

Job description

The Scion Group is seeking a Customer Experience Manager in Lubbock, TX to lead Experience Team Members and partner with the General Manager to achieve sales and resident satisfaction goals.

You will oversee turnover, move-in/out, facilities upkeep, and budgeting for promotions while driving marketing and community engagement across the property. Strong communication and organization are essential.