Leasing & Marketing CX Leader

The Scion Group; San Marcos (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group is seeking a Customer Experience Manager to lead and coach onsite teams, drive customer-centric initiatives, and support revenue goals across large student-living communities. You will implement initiatives, train staff, and ensure housing safety and policy compliance while delivering exceptional service.

Ideal candidates bring 2+ years in customer service or community management, strong communication, and the ability to manage multiple projects, KPIs, and marketing events.

Qualifications

• College graduate preferred with customer service, sales or community management experience.
• Willingness to work up to six days per week for management coverage.
• Strong written and verbal communication; attention to detail.

Responsibilities

• Provide leadership and coaching for Experience Team Members and train onsite staff.
• Assist General Manager with housing compliance, safety and policies.
• Plan and execute annual Turnover, move-in/out processes and curb appeal.
• Coordinate work orders and ensure resident satisfaction with facilities.
• Lead customer sales interactions and meet KPI-driven revenue goals.
• Manage marketing events, social media, and promotional materials.

Skills

Customer service

Sales

Communication skills

Marketing

Leasing

Organization

Problem-solving

Teamwork

Education

College degree preferred

Tools

Entrata

Greenhouse

Lattice

Turnable

Microsoft Office

Job description

The Scion Group is seeking a Customer Experience Manager to lead and coach onsite teams, drive customer-centric initiatives, and support revenue goals across large student-living communities. You will implement initiatives, train staff, and ensure housing safety and policy compliance while delivering exceptional service.

Ideal candidates bring 2+ years in customer service or community management, strong communication, and the ability to manage multiple projects, KPIs, and marketing events.