Resident Experience Front Desk Concierge

The Aspenwood Company; McKinney (TX); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

401K match

Perks at Work

Floating Holiday

PTO rollover

Employee Assistance

Paycheck Advances

Healthcare options

Financial Hardship

Compassionate Leave

PTO Cashout

Job summary

The Aspenwood Company is hiring for a Concierge/Front Desk/Security Associate at Village on the Park McKinney, an assisted living and memory care community. You will greet residents, families, guests and staff with warmth, monitor traffic, and maintain a safe, welcoming environment while supporting sales and event inquiries.

This full-time role requires weekend and holiday availability, strong communication, problem solving, and HIPAA awareness.

Qualifications

• High School diploma or GED required.
• Prior customer service/front desk/telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Skills

Customer service

Front desk experience

Telephone etiquette

Communication skills

Problem-solving

Attention to detail

HIPAA understanding

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

The Aspenwood Company is hiring for a Concierge/Front Desk/Security Associate at Village on the Park McKinney, an assisted living and memory care community. You will greet residents, families, guests and staff with warmth, monitor traffic, and maintain a safe, welcoming environment while supporting sales and event inquiries.

This full-time role requires weekend and holiday availability, strong communication, problem solving, and HIPAA awareness.