Guest Experience Concierge — Front Desk & Safety

Village on the Park McKinney; McKinney (TX); Híbrido; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

Village on the Park McKinney, an Assisted Living with Memory Care senior community, is seeking enthusiastic Concierge/Front Desk/Security Associates. The role requires a friendly, professional demeanor to greet residents and guests while maintaining safety and smooth operations on site.

Shifts include Saturdays and Sundays from 9:00 a.m. to 6:00 p.m. Availability for weekends and holidays is required. Candidates should have a high school diploma or GED and a valid Texas Driver’s License.

Qualificações

• High School diploma or GED required.
• Valid Texas Driver’s License.
• Excellent communication and customer service skills; strong problem-solving and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Responsabilidades

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Conhecimentos

Customer service

Front desk

Telephone handling

Microsoft Office

HIPAA knowledge

Texas driver license

Communication skills

Problem solving

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Word

Excel

Descrição da oferta de emprego

Village on the Park McKinney, an Assisted Living with Memory Care senior community, is seeking enthusiastic Concierge/Front Desk/Security Associates. The role requires a friendly, professional demeanor to greet residents and guests while maintaining safety and smooth operations on site.

Shifts include Saturdays and Sundays from 9:00 a.m. to 6:00 p.m. Availability for weekends and holidays is required. Candidates should have a high school diploma or GED and a valid Texas Driver’s License.