Resident Concierge & Front Desk Associate (PRN)

The Aspenwood Company

Denton (TX)

On-site

USD 26,000 - 32,000

Part time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

The Aspenwood Company is seeking a Concierge/Front Desk/Security Associate for Village on the Park Denton, a senior living community. You will welcome residents and guests, handle inquiries, monitor access, and support security and operations with a warm, professional presence.

The role requires weekend/holidays availability and adherence to HIPAA and privacy standards, with a PRN scheduling model. A courteous demeanor and strong communication are essential for success in this on-site position

Qualifications

High School diploma or GED is required.
Prior customer service, front desk, and telephone experience preferred.
Valid Texas Driver’s License required.
Excellent communication and customer service skills; strong problem-solving and attention to detail.
Proficient in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

Responsibilities

Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
Monitor all incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and all public spaces.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, either on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.