Resident Experience & Event Setup Specialist

The Mather in Evanston; Evanston (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k) matching

Parking / transit benefits

Wellness stipend

Job summary

The Mather in Evanston seeks a Service Attendant to support Resident Engagement and Resident Services. You will set up rooms for events, assist with AV and tech needs, coordinate reservations, and respond to resident requests with a strong customer service mindset.

You’ll operate on a Tuesday–Saturday schedule 8:30 am–4:30 pm with flexibility for additional days or evenings as needed. Strong communication and organization are essential to success in this fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and communication skills are essential.
• Proficient with MS Outlook and work order software systems.
• Ability to prioritize and organize multiple tasks and projects.

Responsibilities

• Set up and reset rooms for programs and events with furniture, décor, and AV equipment.
• Assist residents with lockouts and well-being checks, ensuring safety and satisfaction.
• Deliver items and packages, including balloons and gifts, within the community.
• Process room reservations and coordinate work orders with internal teams as needed.
• Provide back-up coverage for concierge when required and respond to routine requests.
• Contribute to special events and daily check-in reports.

Skills

Customer service

Communication

Prioritization

Organization

Education

High school diploma

Tools

MS Outlook

Work order software

Job description

The Mather in Evanston seeks a Service Attendant to support Resident Engagement and Resident Services. You will set up rooms for events, assist with AV and tech needs, coordinate reservations, and respond to resident requests with a strong customer service mindset.

You’ll operate on a Tuesday–Saturday schedule 8:30 am–4:30 pm with flexibility for additional days or evenings as needed. Strong communication and organization are essential to success in this fast-paced environment.