Service Attendant

The Mather in Evanston; Evanston (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k) matching

Parking / transit benefits

Wellness stipend

Job summary

The Mather in Evanston seeks a Service Attendant to support Resident Engagement and Resident Services. You will set up rooms for events, assist with AV and tech needs, coordinate reservations, and respond to resident requests with a strong customer service mindset.

You’ll operate on a Tuesday–Saturday schedule 8:30 am–4:30 pm with flexibility for additional days or evenings as needed. Strong communication and organization are essential to success in this fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and communication skills are essential.
• Proficient with MS Outlook and work order software systems.
• Ability to prioritize and organize multiple tasks and projects.

Responsibilities

• Set up and reset rooms for programs and events with furniture, décor, and AV equipment.
• Assist residents with lockouts and well-being checks, ensuring safety and satisfaction.
• Deliver items and packages, including balloons and gifts, within the community.
• Process room reservations and coordinate work orders with internal teams as needed.
• Provide back-up coverage for concierge when required and respond to routine requests.
• Contribute to special events and daily check-in reports.

Skills

Customer service

Communication

Prioritization

Organization

Education

High school diploma

Tools

MS Outlook

Work order software

Job description

We’re seeking a Service Attendant to join our team at The Mather in Evanston, Illinois. In this role, you’ll help create a seamless daily experience for residents by supporting Resident Engagement and Resident Services/Concierge through a wide range of hands-on responsibilities-setting up and resetting rooms for programs and events (tables, chairs, furniture, décor/theme items), assisting with audio/visual set-ups (movies, virtual meetings, presentations), completing room reservations and coordinating work orders, and responding promptly to radio requests. You’ll also support resident needs through well-being checks and assistance with lockouts, while handling package and item delivery and serving as a back-up to the concierge desk for break relief or unexpected coverage needs. Success in this role requires strong customer service, comfort using Microsoft Outlook, resident-facing apps, and related work order/technology systems, and the ability to prioritize multiple demands in a fast-moving environment.

The schedule for this position is Tuesday - Saturday 8:30 am - 4:30 pm; flexibility required to work on other days, and some evenings based on business needs.

ESSENTIAL FUNCTIONS

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction.
• Carrying and delivering items and packages; delivering birthday balloons and cards from The Mather to our residents.
• Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services).
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Completes daily check-in report.
• Assisting Resident Engagement Services experience center with special events.
• Identifies areas for improvement, proposes possible solutions, and participate in data collection and process changes as part of the Quality Assurance Process Improvement process.
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.

QUALIFICATIONS AND SKILLS

• High school graduate.
• Excellent customer service skills.
• Ability to utilize MS Outlook and work order software systems.
• Ability to prioritize and organize multiple demands on time and projects.

The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions.

Mather is committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position may be eligible to participate in Mather’s benefit plan and the Team Member Appreciation Fund, if applicable. Eligibility for benefits is dependent on employment status and hours worked per pay period. Participation in the Team member Appreciation Fund is not guaranteed and may vary based on factors such as hire date and program eligibility requirements. All benefits are subject to change without notice.

Hourly Pay Range

$20 - $22 USD

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an "earn-as-you-go" plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.