Community Manager

bellpartnersinc; Washington (District of Columbia); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Career growth opportunities

Cell phone allowance

Health insurance

Job summary

Bell Partners is seeking a Community Manager to lead all community operations and deliver high resident satisfaction in the Washington, D.C. area. You will recruit, hire, onboard, and manage associates while guiding leasing, budgeting, and marketing efforts to achieve strong performance.

You will oversee staff, develop annual plans, and ensure service excellence through training, performance appraisals, and effective communication with leasing and maintenance teams.

Qualifications

• BA/BS in business, sales, or related field.
• Successful supervisory experience.
• 3+ years' experience in a property management role preferred.
• Ability to build, lead, and serve on teams.
• Strong marketing skills required.

Responsibilities

• Motivate associates through recognition programs, training, and team building.
• Ensure team meets BAL strategic drivers.
• Train staff on proper leasing techniques and resident service.
• Ensure property performance is maximized, including walking the grounds and inspecting apartments.
• Tour visitors to show amenities, apartments, models, community, etc.

Skills

Leadership

Marketing skills

Interpersonal skills

Time management

Education

BA/BS in business

Tools

MS Office

MS Excel

Yardi Voyager

Job description

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

As a Community Manager with Bell, you will lead and direct all community operations to ensure quality services and a high degree of customer satisfaction. You will lead and motivate community staff members to provide services to residents and maintain a high level of resident satisfaction. You will also be responsible for recruiting, hiring, onboarding, managing, and providing feedback to associates.

What we can offer you:

• Opportunities for career growth
• Total rewards benefits package
• Cell phone allowance
• Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time
• Customized training programs
• Associate referral bonus plan
• Diverse, equitable, and inclusive work environment
• A culture that empowers you to make a difference

What you'll do to make a difference:

• Motivate associates through recognition programs, training, and team building
• Ensure team meets BAL strategic drivers
• Train staff members on proper leasing techniques and resident service
• Ensure property performance is maximized, including walking the grounds and inspecting apartments
• Tour visitors and guests to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
• Conduct regular performance appraisals and address any employee relations or associate concerns
• Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys
• Conduct weekly meetings with leasing and maintenance staff
• Develop and administer community budget, and evaluate unit prices in accordance with the market and budget goals
• Develop an annual marketing plan and conduct marketing reviews monthly
• Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary
• Hold responsibility for 35% of leasing activities
• Regular attendance and punctuality

What you bring to our team:

• BA/BS in business, sales, or related field, relevant experience, or a combination
• Successful supervisory experience
• 3+ years' experience in a property management role preferred
• The ability to build, lead, and serve on teams
• Strong marketing skills required
• Advanced mathematical skills and ability to analyze and explain financial reports
• Strong working knowledge of MS Office Suite including MS Excel
• Superior interpersonal skills and the ability to provide exceptional customer service
• Strong time management skills and the ability to multi-task required
• Knowledge of Yardi Voyager, or other similar programs preferred
• Demonstration of Bell Core Values

Physical requirements of the job:

• Walking, bending, reaching, climbing, and lifting to 30 lbs.
• Ability to work with mechanical and electrical equipment, as well as hazardous materials
• Must be comfortable with heights and moving heavy objects

Compensation Range

• Annual Salary: $100,000.00 - $110,000.00
• Incentive compensation opportunities are available and are performance based.

About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.

We are an Equal Opportunity Employer.