Resident Experience Director

UDR, Inc.; Germantown (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

UDR, Inc. in Germantown, MD is seeking a Community Director to oversee resident relations and day-to-day operations of Seneca Place. You will lead a dedicated community team and work to ensure high levels of service, occupancy, and compliance with company policies.

Responsibilities include managing all customer service activities, supervising staff, coordinating leases, events, and vendor relationships while partnering with the Business Manager to drive financial performance and asset quality.

Qualifications

• Experience in property management and resident relations.
• Strong leadership and team-building skills.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Manage all aspects of customer service and foster a positive community presence.
• Supervise the Resident Service Manager, Resident Service Coordinator, and other staff as needed.
• Oversee leases, renewals, and compliance with policies and FSLA guidelines.
• Coordinate community events, communications, and resident relations to drive occupancy.
• Collaborate with the Business Manager on financial and vendor-related tasks.
• Ensure timely response to service requests and maintain high NPS scores.

Skills

Customer service

Team supervision

Property management

Tools

Sugar CRM

Smart Rent

Job description

UDR, Inc. in Germantown, MD is seeking a Community Director to oversee resident relations and day-to-day operations of Seneca Place. You will lead a dedicated community team and work to ensure high levels of service, occupancy, and compliance with company policies.

Responsibilities include managing all customer service activities, supervising staff, coordinating leases, events, and vendor relationships while partnering with the Business Manager to drive financial performance and asset quality.