Resident Experience Coordinator - Arlo Woodland Hills

Equity Residential; Los Angeles (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Team member housing discounts

Job summary

Vivmark Residential is seeking a customer-focused team member in Los Angeles to handle resident inquiries and guide move-in processes for a welcoming transition. You will engage with residents to ensure satisfaction and coordinate events and inspections.

The role requires strong communication and computer skills, a valid driver's license, and a willingness to work flexible hours, including weekends. Company benefits are offered.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license, auto insurance, and reliable transportation if operating a vehicle.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Smartphone usage for certain job aspects (own device may be required).

Responsibilities

• Address resident inquiries promptly to ensure satisfaction.
• Guide new residents through move-in preparation for a smooth transition.
• Conduct follow-up within a week of move-in to address concerns.
• Manage move-out inspections and coordinate resident events.
• Oversee amenity areas and collect rental fees.
• Proactively suggest improvements to enhance community operations.

Skills

Customer service

Communication skills

Computer literacy

Flexible schedule

Valid driver’s license

Education

High School diploma or equivalent

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

What You'll Be Doing

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty
• Guiding new residents through the move-in preparation experience for a smooth transition
• Conducting follow-up within a week of move-in to address concerns
• Managing move out inspections and coordinating resident events
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
• Proactively suggesting improvements to enhance community operations

What You'll Need To Thrive

• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications

• Customer service experience

Salary: $25.00 - $30.55 per hour

• Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

We Offer

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.