Resident Services Coordinator

Windsor Communities

Los Angeles (CA)

On-site

USD 67,000 - 84,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Paid vacation and sick leave

Opportunities for growth

Job summary

A property management company in Los Angeles is seeking a Resident Services Coordinator to ensure exceptional resident experiences and smooth community operations. This full-time role requires 2-3 years of relevant experience, strong customer service skills, and a proficiency in Microsoft Office 365. Compensation starts at $32.14 per hour with additional benefits including medical insurance and paid time off.

Qualifications

2-3 years of sales experience in a retail or hospitality environment.
Experience in multifamily environment or property management is a plus.
Ability to demonstrate proficiency in Microsoft Office 365 suite.

Responsibilities

Oversee smooth operation of the community and residents' experience.
Ensure comprehensive handling of move-ins and resident satisfaction.
Monitor expenses and manage operating budgets.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office 365 proficiency

Education

Undergraduate degree preferred

Tools

Funnel CRM

Microsoft 365

Job description

Join to apply for the Resident Services Coordinator role at Windsor Communities

Resident Manager I | South Park by Windsor - Los Angeles, CA

Summary

As the Resident Manager, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move‑in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meets our residents’ needs today, tomorrow, and every day.

Compensation

Hourly: Starting at $32.14 or $66,851 annually. The full range is $32.14 – $40.17 depending on years of experience, tenure, and location.

Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential:

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi‑weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
Opportunities for growth—we invest in our team’s development.

Customer Focus

Ensure timely response to resolve or escalate resident issues appropriately.
Prepare move‑in day documentation, Happy Co move‑in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move‑in experience for incoming residents.
Perform move‑in day welcome appointments to greet and orient new residents to the community.
Conduct post‑move‑in communication to residents to ensure customer satisfaction.
Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conduct post work‑order follow‑ups to ensure customer satisfaction.
Process monthly invoices in adherence to the Procurement Policy.
Proactively monitor expenses and adjust spending in accordance with monthly operating budgets.
Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.

Sales Strategy

Assist in the management of Funnel CRM queue management.
Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.

Administrative Support

Review maintenance make‑ready/move‑in/move‑out schedules to efficiently handle move‑outs and ensure timely preparation for upcoming move‑ins.
Manage the notice to vacate process overseeing the execution of all associated paperwork and system‑related action items.
Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
Working knowledge of property management and prop‑tech systems.

Qualifications

Candidate will have 2-3 years sales experience in a retail, hospitality, or multi‑family environment, and Microsoft Office skills. Undergraduate degree is preferred.
Three years related experience and/or training; or equivalent combination of education and experience.
An equivalent combination of education and experience will also be considered.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Funnel CRM preferred.
Knowledge of Microsoft Office 365 required.
Transferable apartment industry sales related experience preferred.

Seniority level